I must express my undying love to you…..
In honour of eight great years of bringing joy, customer service, Lebanese veggies and six types of Tabasco sauce to the consumers of Muscat. Sultan Center, I love you.
How do I love the? Let me count the ways,
I love you, first and foremost for the totally awesome guys at the fish counter. They exhibit fantastic customer service while being funny, cute, hard working, and Omani.
I love you because I can purchase Chuck Taylor Converse All Stars on the second floor
I love the amazing variety of things you stock, things I can find nowhere else in Oman.
I love the idea of your ‘Just Ask’ service. I’m going to see if you can find some car parts for me next week.
I love that your staff are friendly and hardworking, delighted to help me find what I’m looking for and answer my questions. Oh my god, it’s such a treat to find retail employees with brains.
I love how all your merchandise usually has a tag on it, and matches what is in the computer, so I never have to wait around while you run to find a lost barcode. Because that reeeeally drives me crazy.
On the one occasion when something didn’t scan, you asked me how much it cost and rang it up. You trusted me, your regular customer. Thanks for that.
I love your weekend breakfast buffet.
I love the American spelling of Center. We don’t need no stinking Silent E’s
I love how I cannot get through a single shopping trip without one of your staff swooping upon my baby and cuddling her. We have a framed photo of the fish boys, clad in plastic aprons, standing behind a mountain of fish, holding my happy, wiggling baby.
I love that your staff are happy. Happy staff makes Happy customers.
I love your fresh produce, excellent cuts of meat, and ability to order speciality meats for me from anywhere I want. Dry aged, corn fed, Black Angus rump? You can and will get it for me.
I love that you seem to have a working, practical and efficient Omanisation policy. You are creating happy, lifelong workers and providers.
In conclusion, Sultan Center is one of the few great examples of a business that really, truly, works. Inventory rotation, Staff satisfaction, Omanisation, Customer service. Lulu, Carrefour, and the rest have a long way to go before they have a hope of getting my business.
Tune in next week for why I love the Chevrolet / Hummer Service Department at OTE in Ghala. I love those guys.